{ "version": 1, "checkedDate": "2026-10-30", "verificationCompletedAt": "2026-10-30T18:08:42Z", "verificationTimeMeaning": "UTC completion time of this bounded primary-source recheck and coding, not the publication/update date of each retailer page.", "studyType": "descriptive_public_source_coding", "selection": "purposive_nonrepresentative", "baseStudySha256": "e80f5f26ba74e1e63d519163927034aed32e16006d97046f8bc5deec13fb8937", "counts": { "sample": 20, "fullTextDenominator": 19, "partialExcluded": 1, "unit": "retailer record within checked source scope; not independent companies or customers", "coding": { "purchaseDocumentation": { "denominator": 19, "states": { "not_observed_in_checked_sections": 3, "recommended_by_page": 1, "requested_by_page": 5, "required_by_page": 10 }, "observedRequestRecommendationOrNecessity": 16 }, "photosOrVideo": { "denominator": 19, "states": { "not_observed_in_checked_sections": 10, "recommended_by_page": 1, "requested_by_page": 4, "required_by_page": 4 }, "observedRequestRecommendationOrNecessity": 9 }, "writtenFaultDescription": { "denominator": 19, "states": { "not_observed_in_checked_sections": 6, "recommended_by_page": 1, "requested_by_page": 6, "required_by_page": 6 }, "observedRequestRecommendationOrNecessity": 13 } }, "timing": { "complaint_processing_estimate": 1, "general_contact_response": 6, "not_quantified": 10, "posted_item_processing_estimate": 1, "repair_estimate": 1 }, "channelConditions": { "denominator": 19, "overlappingCategories": { "before_disposal": 1, "before_posting": 3, "form_route_stated": 1, "no_dropoff": 1, "product_or_payment_specific": 1, "product_or_problem_specific": 4, "purchase_channel_specific": 6 } } }, "modalityDefinitions": { "required_by_page": { "da": "Butikkens tekst beskriver oplysningen som nødvendig for det angivne spor. Det er ikke vores vurdering af, hvad loven kræver.", "en": "The shop’s wording describes the information as necessary for the stated route. This is not our assessment of legal requirements." }, "requested_by_page": { "da": "Butikken beder om oplysningen, uden udtrykkeligt at beskrive den som nødvendig.", "en": "The shop asks for the information without explicitly describing it as necessary." }, "recommended_by_page": { "da": "Butikken anbefaler oplysningen eller placerer den i et udtrykkeligt valgfrit skema.", "en": "The shop recommends the information or places it in an expressly optional form." }, "not_observed_in_checked_sections": { "da": "Ikke omtalt i de læste afsnit; andre sider og skjulte formulartrin kan bede om det.", "en": "Not mentioned in the checked sections; other pages and hidden form steps may request it." }, "unknown_partial_access": { "da": "Relevant fuldtekst var utilgængelig. Posten tælles ikke med i fuldtekstfund.", "en": "Relevant full text was unavailable. The record is excluded from full-text findings." } }, "scopeNotes": { "da": [ "Optællingerne gælder 19 læste fuldtekstposter fra 20 bevidst udvalgte detailnavne, ikke det danske marked. POWER er ukendt og udeladt.", "Imerco-kodning gælder alene større/tungere varer. Formuleringen kan gælde en bestemt købskanal eller indsendelse, ikke alle kunder.", "Den mest udtrykkelige formulering i et relevant læst spor bruges; læs altid betingelsen.", "Ingen kundesager, faktisk svartid, lovlighed eller tilfredshed er målt. Butikkerne er ikke rangeret.", "Generel e-mailsvartid, reparationstid og ekspedition efter modtagelse er forskellige størrelser." ], "en": [ "Counts cover 19 full-text records from 20 purposively selected retail names, not the Danish market. POWER is unknown and excluded.", "Imerco coding covers larger/heavier goods only. Wording can apply to a particular channel or posted-item route, not every customer.", "The strongest explicit wording in a relevant checked route is coded; always read the condition.", "No customer cases, actual response times, legal compliance or satisfaction were measured. Shops are not ranked.", "General email response, repair time and processing after receipt are different measures." ] }, "records": [ { "retailerId": 1, "name": "Elgiganten", "includedInFullTextCounts": true, "scope": { "da": "Reparationsvejledning; Marketplace-sælgere er ikke særskilt undersøgt.", "en": "Retailer repair guidance; Marketplace sellers not separately reviewed." }, "coding": { "purchaseDocumentation": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Ved post: faktura/ordrebekræftelse; ved indlevering: original kvittering.", "en": "By post: invoice/order confirmation; at a store: original receipt." }, "sources": [ { "url": "https://www.elgiganten.dk/kundeservice/sadan-fungerer-returretten-hos-elgiganten", "section": "Reklamation 3.1, 3.4.4–3.4.5", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.elgiganten.dk/kundeservice/hjaelp-support/garanti-reklamation", "section": "Betingelser for reparation → Reparationens varighed", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Foto/video nævnes ikke i de læste reparationsafsnit.", "en": "Photos/video are not mentioned in the checked repair sections." }, "sources": [ { "url": "https://www.elgiganten.dk/kundeservice/sadan-fungerer-returretten-hos-elgiganten", "section": "Reklamation 3.1, 3.4.4–3.4.5", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.elgiganten.dk/kundeservice/hjaelp-support/garanti-reklamation", "section": "Betingelser for reparation → Reparationens varighed", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Ved post skal en udførlig fejlbeskrivelse følge med.", "en": "A detailed fault description is required for posting." }, "sources": [ { "url": "https://www.elgiganten.dk/kundeservice/sadan-fungerer-returretten-hos-elgiganten", "section": "Reklamation 3.1, 3.4.4–3.4.5", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.elgiganten.dk/kundeservice/hjaelp-support/garanti-reklamation", "section": "Betingelser for reparation → Reparationens varighed", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [], "summary": { "da": "Butikken angiver generelt 10–15 hverdage til reparation.", "en": "The shop states a general repair estimate of 10–15 working days." }, "sources": [ { "url": "https://www.elgiganten.dk/kundeservice/sadan-fungerer-returretten-hos-elgiganten", "section": "Reklamation 3.1, 3.4.4–3.4.5", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.elgiganten.dk/kundeservice/hjaelp-support/garanti-reklamation", "section": "Betingelser for reparation → Reparationens varighed", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "repair_estimate", "summary": { "da": "Butikken angiver generelt 10–15 hverdage til reparation.", "en": "The shop states a general repair estimate of 10–15 working days." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.elgiganten.dk/kundeservice/sadan-fungerer-returretten-hos-elgiganten", "section": "Reklamation 3.1, 3.4.4–3.4.5", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.elgiganten.dk/kundeservice/hjaelp-support/garanti-reklamation", "section": "Betingelser for reparation → Reparationens varighed", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 2, "name": "POWER", "includedInFullTextCounts": false, "scope": { "da": "Delvis adgang: kun søgeuddrag, udeladt af fuldtekstobservationerne.", "en": "Partial access: search extracts only; excluded from full-text observations." }, "coding": { "purchaseDocumentation": { "code": "unknown_partial_access", "label": { "da": "Ukendt – kun delvis kildeadgang", "en": "Unknown – partial source access" }, "summary": { "da": "Ukendt – kun søgeuddrag.", "en": "Unknown – search snippets only." }, "sources": [] }, "photosOrVideo": { "code": "unknown_partial_access", "label": { "da": "Ukendt – kun delvis kildeadgang", "en": "Unknown – partial source access" }, "summary": { "da": "Ukendt – kun søgeuddrag.", "en": "Unknown – search snippets only." }, "sources": [] }, "writtenFaultDescription": { "code": "unknown_partial_access", "label": { "da": "Ukendt – kun delvis kildeadgang", "en": "Unknown – partial source access" }, "summary": { "da": "Ukendt – kun søgeuddrag.", "en": "Unknown – search snippets only." }, "sources": [] } }, "channelConditions": { "codes": [], "summary": { "da": "Ukendt – udeladt af fuldtekstoptællingen.", "en": "Unknown – excluded from full-text counts." }, "sources": [] }, "timing": { "code": "unknown", "summary": { "da": "Ukendt – udeladt af fuldtekstoptællingen.", "en": "Unknown – excluded from full-text counts." }, "actualPerformanceMeasured": false, "sources": [] } }, { "retailerId": 3, "name": "Proshop", "includedInFullTextCounts": true, "scope": { "da": "Offentlig RMA-/reklamationsvejledning; ingen konto eller sag oprettet.", "en": "Public RMA and complaint guidance; no account or case created." }, "coding": { "purchaseDocumentation": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Ingen bestemt faktura-/kvitteringsoplysning i de to genlæste sider.", "en": "No specific invoice/receipt detail in the two rechecked pages." }, "sources": [ { "url": "https://www.proshop.dk/Reparation-Defekt.htm", "section": "RMA steps; fault documentation; processing time; case status", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.proshop.dk/Reklamationsret.htm", "section": "Anvendelse af reklamationsretten; return label and pick-up points", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "recommended_by_page", "label": { "da": "Butikken anbefaler det", "en": "Recommended by the shop" }, "summary": { "da": "Foto/video anbefales; et link kan tilføjes i RMA-sagen.", "en": "Photos/video are recommended; a link can be added to the RMA case." }, "sources": [ { "url": "https://www.proshop.dk/Reparation-Defekt.htm", "section": "RMA steps; fault documentation; processing time; case status", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.proshop.dk/Reklamationsret.htm", "section": "Anvendelse af reklamationsretten; return label and pick-up points", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Beskriv fejlen og hvornår/hvor ofte den opstår.", "en": "Describe the fault and when/how often it occurs." }, "sources": [ { "url": "https://www.proshop.dk/Reparation-Defekt.htm", "section": "RMA steps; fault documentation; processing time; case status", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.proshop.dk/Reklamationsret.htm", "section": "Anvendelse af reklamationsretten; return label and pick-up points", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "before_posting" ], "summary": { "da": "FAQ: de fleste sager inden for 14 dage; kan tage op til 30 dage.", "en": "FAQ: most cases within 14 days; processing may take up to 30 days." }, "sources": [ { "url": "https://www.proshop.dk/Reparation-Defekt.htm", "section": "RMA steps; fault documentation; processing time; case status", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.proshop.dk/Reklamationsret.htm", "section": "Anvendelse af reklamationsretten; return label and pick-up points", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "complaint_processing_estimate", "summary": { "da": "FAQ: de fleste sager inden for 14 dage; kan tage op til 30 dage.", "en": "FAQ: most cases within 14 days; processing may take up to 30 days." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.proshop.dk/Reparation-Defekt.htm", "section": "RMA steps; fault documentation; processing time; case status", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.proshop.dk/Reklamationsret.htm", "section": "Anvendelse af reklamationsretten; return label and pick-up points", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 4, "name": "Computersalg", "includedInFullTextCounts": true, "scope": { "da": "Computersalg er bevaret i stikprøven; reklamationssiden viderestillede til csmegastore.dk.", "en": "Computersalg sample retained; its complaint page redirected to csmegastore.dk." }, "coding": { "purchaseDocumentation": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Startformularen efterspørger købets telefonnummer og fakturanummer – ikke ordrenummer.", "en": "The initial form asks for purchase phone number and invoice number, not order number." }, "sources": [ { "url": "https://www.csmegastore.dk/rma/newcase", "section": "Opret reklamationssag; initial fields and instructions after submission", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Foto/video nævnes ikke i den læste oprettelsesvejledning.", "en": "Photos/video are not mentioned in the checked case-creation instructions." }, "sources": [ { "url": "https://www.csmegastore.dk/rma/newcase", "section": "Opret reklamationssag; initial fields and instructions after submission", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Formularen har et felt til fejlbeskrivelse.", "en": "The form includes a fault-description field." }, "sources": [ { "url": "https://www.csmegastore.dk/rma/newcase", "section": "Opret reklamationssag; initial fields and instructions after submission", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "before_posting", "no_dropoff" ], "summary": { "da": "Der loves besked snarest, uden tal. Afvent sagsnummer før forsendelse; ingen indlevering på adressen.", "en": "A reply is promised soon, without a number. Wait for the case number before posting; no address drop-off." }, "sources": [ { "url": "https://www.csmegastore.dk/rma/newcase", "section": "Opret reklamationssag; initial fields and instructions after submission", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "not_quantified", "summary": { "da": "Der loves besked snarest, uden tal. Afvent sagsnummer før forsendelse; ingen indlevering på adressen.", "en": "A reply is promised soon, without a number. Wait for the case number before posting; no address drop-off." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.csmegastore.dk/rma/newcase", "section": "Opret reklamationssag; initial fields and instructions after submission", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 5, "name": "avXperten", "includedInFullTextCounts": true, "scope": { "da": "Defektvareguide og betingelser; efterfølgende formulartrin er ikke testet.", "en": "Faulty-product guide and complaint terms; later form steps not tested." }, "coding": { "purchaseDocumentation": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Ingen bestemt købsoplysning angivet i den læste defektvareguide.", "en": "No specific purchase detail in the checked faulty-item guide." }, "sources": [ { "url": "https://www.avxperten.dk/pages/defect", "section": "Defekte varer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Foto/video nævnes ikke i den læste defektvareguide.", "en": "Photos/video are not mentioned in the checked faulty-item guide." }, "sources": [ { "url": "https://www.avxperten.dk/pages/defect", "section": "Defekte varer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "recommended_by_page", "label": { "da": "Butikken anbefaler det", "en": "Recommended by the shop" }, "summary": { "da": "Beskriv gerne problemet og allerede prøvede løsninger.", "en": "Describe the problem and any solutions already tried." }, "sources": [ { "url": "https://www.avxperten.dk/pages/defect", "section": "Defekte varer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [], "summary": { "da": "Intet tal for svar eller behandling i den læste defektvareguide.", "en": "No numerical response or processing time in the checked faulty-item guide." }, "sources": [ { "url": "https://www.avxperten.dk/pages/defect", "section": "Defekte varer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "not_quantified", "summary": { "da": "Intet tal for svar eller behandling i den læste defektvareguide.", "en": "No numerical response or processing time in the checked faulty-item guide." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.avxperten.dk/pages/defect", "section": "Defekte varer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 6, "name": "IKEA", "includedInFullTextCounts": true, "scope": { "da": "Danske IKEA-sider; fragtskade har en særskilt indgang.", "en": "Danish IKEA guidance; transport damage has a separate route." }, "coding": { "purchaseDocumentation": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Guiden minder om kvittering.", "en": "The guide reminds customers to bring a receipt." }, "sources": [ { "url": "https://www.ikea.com/dk/da/customer-service/returns-claims/claim-form/", "section": "Reklamation; I vores varehus; Transportskade; Få hjælp", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Foto/video nævnes ikke i det læste generelle afsnit.", "en": "Photos/video are not mentioned in the checked general section." }, "sources": [ { "url": "https://www.ikea.com/dk/da/customer-service/returns-claims/claim-form/", "section": "Reklamation; I vores varehus; Transportskade; Få hjælp", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "En særskilt fejlbeskrivelse efterspørges ikke i det læste generelle afsnit.", "en": "A separate fault description is not requested in the checked general section." }, "sources": [ { "url": "https://www.ikea.com/dk/da/customer-service/returns-claims/claim-form/", "section": "Reklamation; I vores varehus; Transportskade; Få hjælp", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "product_or_problem_specific" ], "summary": { "da": "Intet tal. Varehus/telefon og særskilt selvbetjening ved transportskade.", "en": "No numerical time. Store/phone routes, with separate self-service for transport damage." }, "sources": [ { "url": "https://www.ikea.com/dk/da/customer-service/returns-claims/claim-form/", "section": "Reklamation; I vores varehus; Transportskade; Få hjælp", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "not_quantified", "summary": { "da": "Intet tal. Varehus/telefon og særskilt selvbetjening ved transportskade.", "en": "No numerical time. Store/phone routes, with separate self-service for transport damage." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.ikea.com/dk/da/customer-service/returns-claims/claim-form/", "section": "Reklamation; I vores varehus; Transportskade; Få hjælp", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 7, "name": "JYSK", "includedInFullTextCounts": true, "scope": { "da": "Officielle reklamationsvilkår; PDF supplerer den udfoldelige FAQ.", "en": "Official complaint terms; the PDF supplies text missing from the expandable FAQ." }, "coding": { "purchaseDocumentation": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Ordrenummer eller foto af kvittering indgår i listen over nødvendige oplysninger.", "en": "Order number or receipt photo is listed among necessary details." }, "sources": [ { "url": "https://jysk.dk/print/pdf/node/308501", "section": "Page 1: email response; pages 8–9: complaint information, photos and keeping product", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Mindst to billeder/video og særskilte motivanvisninger i vilkårene.", "en": "At least two photos/video plus subject-specific instructions in the terms." }, "sources": [ { "url": "https://jysk.dk/print/pdf/node/308501", "section": "Page 1: email response; pages 8–9: complaint information, photos and keeping product", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Fejlen og hvordan den opstod indgår i listen over nødvendige oplysninger.", "en": "The fault and how it arose are listed among necessary details." }, "sources": [ { "url": "https://jysk.dk/print/pdf/node/308501", "section": "Page 1: email response; pages 8–9: complaint information, photos and keeping product", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "before_disposal" ], "summary": { "da": "Generel e-mailangivelse: 1–3 dage. Behold varen, indtil JYSK giver instruktioner.", "en": "General email response statement: 1–3 days. Keep the item until JYSK gives instructions." }, "sources": [ { "url": "https://jysk.dk/print/pdf/node/308501", "section": "Page 1: email response; pages 8–9: complaint information, photos and keeping product", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "general_contact_response", "summary": { "da": "Generel e-mailangivelse: 1–3 dage. Behold varen, indtil JYSK giver instruktioner.", "en": "General email response statement: 1–3 days. Keep the item until JYSK gives instructions." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://jysk.dk/print/pdf/node/308501", "section": "Page 1: email response; pages 8–9: complaint information, photos and keeping product", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 8, "name": "ILVA", "includedInFullTextCounts": true, "scope": { "da": "Webshop-/bolighusvejledning; boligtilbehør er undtaget fra denne formularvej.", "en": "Webshop/store guidance excluding home accessories from this form route." }, "coding": { "purchaseDocumentation": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "ILVA beskriver ordrenummer som nødvendigt for behandling.", "en": "ILVA describes the order number as necessary for processing." }, "sources": [ { "url": "https://kundeservice.ilva.dk/hc/da/articles/360016843580-Hvad-g%C3%B8r-jeg-hvis-jeg-%C3%B8nsker-at-reklamere-over-en-vare", "section": "Complaint route, documentation bullet list and Customer Care footer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Billeder beskrives som nødvendige: nær/afstand samt relevante labels/delnumre.", "en": "Photos are described as necessary: close-up/distant views and relevant labels/part numbers." }, "sources": [ { "url": "https://kundeservice.ilva.dk/hc/da/articles/360016843580-Hvad-g%C3%B8r-jeg-hvis-jeg-%C3%B8nsker-at-reklamere-over-en-vare", "section": "Complaint route, documentation bullet list and Customer Care footer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "ILVA skriver, at fejlen skal være tydeligt beskrevet.", "en": "ILVA says the fault must be clearly described." }, "sources": [ { "url": "https://kundeservice.ilva.dk/hc/da/articles/360016843580-Hvad-g%C3%B8r-jeg-hvis-jeg-%C3%B8nsker-at-reklamere-over-en-vare", "section": "Complaint route, documentation bullet list and Customer Care footer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "product_or_problem_specific" ], "summary": { "da": "Generel e-mailangivelse: 1–3 hverdage. Formularvej har undtagelse for boligtilbehør.", "en": "General email response statement: 1–3 working days. The form route excludes home accessories." }, "sources": [ { "url": "https://kundeservice.ilva.dk/hc/da/articles/360016843580-Hvad-g%C3%B8r-jeg-hvis-jeg-%C3%B8nsker-at-reklamere-over-en-vare", "section": "Complaint route, documentation bullet list and Customer Care footer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "general_contact_response", "summary": { "da": "Generel e-mailangivelse: 1–3 hverdage. Formularvej har undtagelse for boligtilbehør.", "en": "General email response statement: 1–3 working days. The form route excludes home accessories." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://kundeservice.ilva.dk/hc/da/articles/360016843580-Hvad-g%C3%B8r-jeg-hvis-jeg-%C3%B8nsker-at-reklamere-over-en-vare", "section": "Complaint route, documentation bullet list and Customer Care footer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 9, "name": "Imerco", "includedInFullTextCounts": true, "scope": { "da": "De fuldt verificerede reklamationsanvisninger gælder her kun større/tungere varer.", "en": "Verified complaint instructions here cover larger/heavier goods only." }, "coding": { "purchaseDocumentation": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Kun større/tungere varer: kvittering eller faktura.", "en": "Larger/heavier goods only: receipt or invoice." }, "sources": [ { "url": "https://www.imerco.dk/forretningsbetingelser", "section": "General order contact; section 7.1 for larger/heavier goods ONLY", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Kun større/tungere varer: fotos beskrives som nødvendige for stillingtagen.", "en": "Larger/heavier goods only: photos are described as necessary for assessment." }, "sources": [ { "url": "https://www.imerco.dk/forretningsbetingelser", "section": "General order contact; section 7.1 for larger/heavier goods ONLY", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Særskilt skriftlig fejlbeskrivelse nævnes ikke i afsnit 7.1.", "en": "A separate written fault description is not mentioned in section 7.1." }, "sources": [ { "url": "https://www.imerco.dk/forretningsbetingelser", "section": "General order contact; section 7.1 for larger/heavier goods ONLY", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "product_or_problem_specific" ], "summary": { "da": "Generel ordrehenvendelse: 1–2 hverdage. Øvrige produkters proces er ikke dækket her.", "en": "General order enquiries: 1–2 working days. Other product procedures are not covered here." }, "sources": [ { "url": "https://www.imerco.dk/forretningsbetingelser", "section": "General order contact; section 7.1 for larger/heavier goods ONLY", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "general_contact_response", "summary": { "da": "Generel ordrehenvendelse: 1–2 hverdage. Øvrige produkters proces er ikke dækket her.", "en": "General order enquiries: 1–2 working days. Other product procedures are not covered here." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.imerco.dk/forretningsbetingelser", "section": "General order contact; section 7.1 for larger/heavier goods ONLY", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 10, "name": "Bilka", "includedInFullTextCounts": true, "scope": { "da": "Online/Click & Collect og varehuskøb har forskellige spor; partnersælgere er ikke undersøgt særskilt.", "en": "Online/Click & Collect and store routes differ; partner sellers not separately reviewed." }, "coding": { "purchaseDocumentation": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Online: ordrenummer. Varehus: kvittering/fakturakopi.", "en": "Online: order number. At a store: receipt/invoice copy." }, "sources": [ { "url": "https://support.bilka.dk/hc/da/articles/115005384745-Reklamation-p%C3%A5-varer-k%C3%B8bt-p%C3%A5-Bilka-dk", "section": "How to complain; store purchases; current complaint status", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Online: billede eller video af fejlen efterspørges.", "en": "Online: a photo or video of the fault is requested." }, "sources": [ { "url": "https://support.bilka.dk/hc/da/articles/115005384745-Reklamation-p%C3%A5-varer-k%C3%B8bt-p%C3%A5-Bilka-dk", "section": "How to complain; store purchases; current complaint status", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Online: fejlbeskrivelse efterspørges.", "en": "Online: a fault description is requested." }, "sources": [ { "url": "https://support.bilka.dk/hc/da/articles/115005384745-Reklamation-p%C3%A5-varer-k%C3%B8bt-p%C3%A5-Bilka-dk", "section": "How to complain; store purchases; current complaint status", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "purchase_channel_specific" ], "summary": { "da": "Intet tal; e-mailopdateringer beskrives. Varehuskøb henvises til varehuset.", "en": "No numerical time; email updates are described. Store purchases are directed to a store." }, "sources": [ { "url": "https://support.bilka.dk/hc/da/articles/115005384745-Reklamation-p%C3%A5-varer-k%C3%B8bt-p%C3%A5-Bilka-dk", "section": "How to complain; store purchases; current complaint status", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "not_quantified", "summary": { "da": "Intet tal; e-mailopdateringer beskrives. Varehuskøb henvises til varehuset.", "en": "No numerical time; email updates are described. Store purchases are directed to a store." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://support.bilka.dk/hc/da/articles/115005384745-Reklamation-p%C3%A5-varer-k%C3%B8bt-p%C3%A5-Bilka-dk", "section": "How to complain; store purchases; current complaint status", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 11, "name": "Matas", "includedInFullTextCounts": true, "scope": { "da": "Onlinekøb og butikskøb har forskellige kontaktveje.", "en": "Online and physical-store purchases have different contact routes." }, "coding": { "purchaseDocumentation": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Købsbevis beskrives som en forudsætning i artiklen.", "en": "The article describes proof of purchase as a condition." }, "sources": [ { "url": "https://kundeservice.matas.dk/hc/da/articles/35552074957585-Reklamation", "section": "Proof of purchase; online/store routes; faulty/incomplete delivery", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Ved defekt/mangelfuld levering efterspørges foto af kasse/label og vare.", "en": "Faulty/incomplete deliveries: photos of box/label and item are requested." }, "sources": [ { "url": "https://kundeservice.matas.dk/hc/da/articles/35552074957585-Reklamation", "section": "Proof of purchase; online/store routes; faulty/incomplete delivery", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Særskilt skriftlig fejlbeskrivelse nævnes ikke i den læste artikel; portaltrin ikke testet.", "en": "A separate written fault description is not mentioned in the article; portal steps were not tested." }, "sources": [ { "url": "https://kundeservice.matas.dk/hc/da/articles/35552074957585-Reklamation", "section": "Proof of purchase; online/store routes; faulty/incomplete delivery", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "purchase_channel_specific", "product_or_problem_specific" ], "summary": { "da": "Intet tal. Onlinekøb henvises til portal, butikskøb til butik.", "en": "No numerical time. Online purchases use a portal; store purchases are directed to a store." }, "sources": [ { "url": "https://kundeservice.matas.dk/hc/da/articles/35552074957585-Reklamation", "section": "Proof of purchase; online/store routes; faulty/incomplete delivery", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "not_quantified", "summary": { "da": "Intet tal. Onlinekøb henvises til portal, butikskøb til butik.", "en": "No numerical time. Online purchases use a portal; store purchases are directed to a store." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://kundeservice.matas.dk/hc/da/articles/35552074957585-Reklamation", "section": "Proof of purchase; online/store routes; faulty/incomplete delivery", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 12, "name": "Magasin", "includedInFullTextCounts": true, "scope": { "da": "Webshopbetingelser, især afsnit 1 og 7; ekstra reklamations-PDF var utilgængelig.", "en": "Webshop terms, principally sections 1 and 7; extra PDF was unavailable." }, "coding": { "purchaseDocumentation": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Bestillingsnummer skal oplyses; varenummer er eventuelt.", "en": "Order number is required by the wording; item number is optional." }, "sources": [ { "url": "https://www.magasin.dk/checkout-terms-and-conditions.html", "section": "Section 7: faulty/wrong goods; not section 6 transport-damage timing", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Foto af varen efterspørges med forbehold for, om defekten kan vises.", "en": "An item photo is requested, qualified by whether it can show the fault." }, "sources": [ { "url": "https://www.magasin.dk/checkout-terms-and-conditions.html", "section": "Section 7: faulty/wrong goods; not section 6 transport-damage timing", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Beskriv hvad der er galt for at få en returlabel.", "en": "Describe what is wrong to obtain a return label." }, "sources": [ { "url": "https://www.magasin.dk/checkout-terms-and-conditions.html", "section": "Section 7: faulty/wrong goods; not section 6 transport-damage timing", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "before_posting" ], "summary": { "da": "Intet tal i reklamationsafsnit 7; transportskadetekstens 24 timer tælles ikke som svarfrist.", "en": "No numerical time in complaint section 7; transport-damage wording about 24 hours is not a reply deadline." }, "sources": [ { "url": "https://www.magasin.dk/checkout-terms-and-conditions.html", "section": "Section 7: faulty/wrong goods; not section 6 transport-damage timing", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "not_quantified", "summary": { "da": "Intet tal i reklamationsafsnit 7; transportskadetekstens 24 timer tælles ikke som svarfrist.", "en": "No numerical time in complaint section 7; transport-damage wording about 24 hours is not a reply deadline." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.magasin.dk/checkout-terms-and-conditions.html", "section": "Section 7: faulty/wrong goods; not section 6 transport-damage timing", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 13, "name": "Kop & Kande", "includedInFullTextCounts": true, "scope": { "da": "Webshopartikel; skjulte formularfelter og butikkers praksis er ikke testet.", "en": "Webshop complaint article; hidden form fields and store practice not tested." }, "coding": { "purchaseDocumentation": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Bestemte købsoplysninger nævnes ikke i artiklen.", "en": "Specific purchase details are not mentioned in the article." }, "sources": [ { "url": "https://kundeservice.kop-kande.dk/hc/da/articles/360009074939-Reklamation-webshopordrer", "section": "Complaint article and email-response footer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Foto/video nævnes ikke i artiklen.", "en": "Photos/video are not mentioned in the article." }, "sources": [ { "url": "https://kundeservice.kop-kande.dk/hc/da/articles/360009074939-Reklamation-webshopordrer", "section": "Complaint article and email-response footer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "En bestemt fejlbeskrivelse nævnes ikke i artiklen.", "en": "A specific fault description is not mentioned in the article." }, "sources": [ { "url": "https://kundeservice.kop-kande.dk/hc/da/articles/360009074939-Reklamation-webshopordrer", "section": "Complaint article and email-response footer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [], "summary": { "da": "Generel e-mailangivelse: normalt 1–2 hverdage.", "en": "General email response statement: normally 1–2 working days." }, "sources": [ { "url": "https://kundeservice.kop-kande.dk/hc/da/articles/360009074939-Reklamation-webshopordrer", "section": "Complaint article and email-response footer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "general_contact_response", "summary": { "da": "Generel e-mailangivelse: normalt 1–2 hverdage.", "en": "General email response statement: normally 1–2 working days." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://kundeservice.kop-kande.dk/hc/da/articles/360009074939-Reklamation-webshopordrer", "section": "Complaint article and email-response footer", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 14, "name": "SPORT24", "includedInFullTextCounts": true, "scope": { "da": "Forløbet afhænger af købskanal, betalingsform og produkt.", "en": "Routes depend on purchase channel, payment method and product." }, "coding": { "purchaseDocumentation": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Ved indsendt butikskøb: udfyldt formular og bonnummer eller kvittering.", "en": "Posted store purchases: completed form and receipt number or receipt." }, "sources": [ { "url": "https://www.sport24.dk/reklamation/", "section": "Posted items; store/online purchase; special payment and printed products", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Foto/video nævnes ikke i den læste almindelige vejledning.", "en": "Photos/video are not mentioned in the checked general guide." }, "sources": [ { "url": "https://www.sport24.dk/reklamation/", "section": "Posted items; store/online purchase; special payment and printed products", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "En separat fejlbeskrivelse nævnes ikke i den læste side; den linkede formular er ikke udfyldt.", "en": "A separate fault description is not mentioned on the checked page; the linked form was not completed." }, "sources": [ { "url": "https://www.sport24.dk/reklamation/", "section": "Posted items; store/online purchase; special payment and printed products", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "purchase_channel_specific", "product_or_payment_specific" ], "summary": { "da": "Indsendte varer: ca. 3–4 hverdage fra modtagelse. Visse betalingsformer/tryk skal indsendes.", "en": "Posted items: about 3–4 working days after receipt. Certain payment methods/printed products must be posted." }, "sources": [ { "url": "https://www.sport24.dk/reklamation/", "section": "Posted items; store/online purchase; special payment and printed products", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "posted_item_processing_estimate", "summary": { "da": "Indsendte varer: ca. 3–4 hverdage fra modtagelse. Visse betalingsformer/tryk skal indsendes.", "en": "Posted items: about 3–4 working days after receipt. Certain payment methods/printed products must be posted." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.sport24.dk/reklamation/", "section": "Posted items; store/online purchase; special payment and printed products", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 15, "name": "Bog & idé", "includedInFullTextCounts": true, "scope": { "da": "Webshoppens reklamationsafsnit; særskilte bytte-/fortrydelsesvilkår er udeladt.", "en": "Webshop complaint section; separate change-of-mind/exchange terms excluded." }, "coding": { "purchaseDocumentation": { "code": "recommended_by_page", "label": { "da": "Butikken anbefaler det", "en": "Recommended by the shop" }, "summary": { "da": "Ordrenummer og købsdatoer findes i et udtrykkeligt valgfrit skema.", "en": "Order number and purchase dates appear in an expressly optional form." }, "sources": [ { "url": "https://www.bog-ide.dk/pages/bytteservice-og-returnering", "section": "Reklamationer; expressly optional complaint form; contact details", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Foto/video nævnes ikke i reklamationsafsnittet.", "en": "Photos/video are not mentioned in the complaint section." }, "sources": [ { "url": "https://www.bog-ide.dk/pages/bytteservice-og-returnering", "section": "Reklamationer; expressly optional complaint form; contact details", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "En detaljeret beskrivelse efterspørges ved indsendelse.", "en": "A detailed description is requested when posting." }, "sources": [ { "url": "https://www.bog-ide.dk/pages/bytteservice-og-returnering", "section": "Reklamationer; expressly optional complaint form; contact details", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [], "summary": { "da": "Intet tal. Brug af butikkens eget reklamationsskema er valgfrit.", "en": "No numerical time. Use of the shop’s complaint form is optional." }, "sources": [ { "url": "https://www.bog-ide.dk/pages/bytteservice-og-returnering", "section": "Reklamationer; expressly optional complaint form; contact details", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "not_quantified", "summary": { "da": "Intet tal. Brug af butikkens eget reklamationsskema er valgfrit.", "en": "No numerical time. Use of the shop’s complaint form is optional." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.bog-ide.dk/pages/bytteservice-og-returnering", "section": "Reklamationer; expressly optional complaint form; contact details", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 16, "name": "BabySam", "includedInFullTextCounts": true, "scope": { "da": "Hovedguiden dækker onlineoprettelse ved både online- og butikskøb.", "en": "The main retailer guide covers online reporting for online and store purchases." }, "coding": { "purchaseDocumentation": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Uden tilknyttet køb: købs-e-mail/ordrenummer online, foto af kvittering ved butikskøb.", "en": "Without a linked order: purchase email/order number online, receipt photo for store purchases." }, "sources": [ { "url": "https://www.babysam.dk/garanti-reklamation", "section": "Linked order; unlinked online and store receipt routes", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Uden tilknyttet butikskøb: foto af vare og fejl.", "en": "Unlinked store purchases: photos of the item and fault." }, "sources": [ { "url": "https://www.babysam.dk/garanti-reklamation", "section": "Linked order; unlinked online and store receipt routes", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Særskilt skriftlig fejlbeskrivelse nævnes ikke på den læste side; portaltrin ikke testet.", "en": "A separate written fault description is not mentioned on the page; portal steps were not tested." }, "sources": [ { "url": "https://www.babysam.dk/garanti-reklamation", "section": "Linked order; unlinked online and store receipt routes", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "purchase_channel_specific" ], "summary": { "da": "Intet tal. En tilknyttet medlemsordre kan levere oplysninger til oprettelsen.", "en": "No numerical time. A linked member order can provide details for case creation." }, "sources": [ { "url": "https://www.babysam.dk/garanti-reklamation", "section": "Linked order; unlinked online and store receipt routes", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "not_quantified", "summary": { "da": "Intet tal. En tilknyttet medlemsordre kan levere oplysninger til oprettelsen.", "en": "No numerical time. A linked member order can provide details for case creation." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.babysam.dk/garanti-reklamation", "section": "Linked order; unlinked online and store receipt routes", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 17, "name": "thansen", "includedInFullTextCounts": true, "scope": { "da": "Generel vare-FAQ; produktspecifikke servicevilkår er ikke undersøgt.", "en": "General faulty-product FAQ; product-specific service terms not reviewed." }, "coding": { "purchaseDocumentation": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Ved defekt modtagelse beskrives kvitteringskopi som en del af indsendelsen; også omtalt ved fremmøde.", "en": "For an item faulty on arrival, a receipt copy is specified for posting; also mentioned for store visits." }, "sources": [ { "url": "https://www.thansen.dk/kundeservice/ofte-stillede-sporgsmaal/reklamation/min-vare-er-gaaet-i-stykker/n-236575926", "section": "Min vare er gået i stykker?", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.thansen.dk/kundeservice/ofte-stillede-sporgsmaal/reklamation/jeg-har-modtaget-en-defekt-vare/n-236575928", "section": "Defective-on-arrival FAQ: receipt copy, written fault description and no numerical time", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Foto/video nævnes ikke i de læste to FAQ-afsnit.", "en": "Photos/video are not mentioned in the two checked FAQ sections." }, "sources": [ { "url": "https://www.thansen.dk/kundeservice/ofte-stillede-sporgsmaal/reklamation/min-vare-er-gaaet-i-stykker/n-236575926", "section": "Min vare er gået i stykker?", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.thansen.dk/kundeservice/ofte-stillede-sporgsmaal/reklamation/jeg-har-modtaget-en-defekt-vare/n-236575928", "section": "Defective-on-arrival FAQ: receipt copy, written fault description and no numerical time", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "required_by_page", "label": { "da": "Butikken beskriver det som nødvendigt", "en": "Described as necessary by the shop" }, "summary": { "da": "Ved defekt modtagelse skal kvitteringskopi og kort fejlbeskrivelse følge med indsendelsen.", "en": "For an item faulty on arrival, the wording requires a receipt copy and short fault description with posting." }, "sources": [ { "url": "https://www.thansen.dk/kundeservice/ofte-stillede-sporgsmaal/reklamation/min-vare-er-gaaet-i-stykker/n-236575926", "section": "Min vare er gået i stykker?", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.thansen.dk/kundeservice/ofte-stillede-sporgsmaal/reklamation/jeg-har-modtaget-en-defekt-vare/n-236575928", "section": "Defective-on-arrival FAQ: receipt copy, written fault description and no numerical time", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [], "summary": { "da": "Intet tal. Butik eller kundeservice er beskrevet.", "en": "No numerical time. Store or customer-service contact is described." }, "sources": [ { "url": "https://www.thansen.dk/kundeservice/ofte-stillede-sporgsmaal/reklamation/min-vare-er-gaaet-i-stykker/n-236575926", "section": "Min vare er gået i stykker?", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.thansen.dk/kundeservice/ofte-stillede-sporgsmaal/reklamation/jeg-har-modtaget-en-defekt-vare/n-236575928", "section": "Defective-on-arrival FAQ: receipt copy, written fault description and no numerical time", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "not_quantified", "summary": { "da": "Intet tal. Butik eller kundeservice er beskrevet.", "en": "No numerical time. Store or customer-service contact is described." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.thansen.dk/kundeservice/ofte-stillede-sporgsmaal/reklamation/min-vare-er-gaaet-i-stykker/n-236575926", "section": "Min vare er gået i stykker?", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.thansen.dk/kundeservice/ofte-stillede-sporgsmaal/reklamation/jeg-har-modtaget-en-defekt-vare/n-236575928", "section": "Defective-on-arrival FAQ: receipt copy, written fault description and no numerical time", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 18, "name": "Harald Nyborg", "includedInFullTextCounts": true, "scope": { "da": "Generel kundeservice-FAQ og betingelsernes forbrugerafsnit.", "en": "General customer-service FAQ plus the consumer complaint section of terms." }, "coding": { "purchaseDocumentation": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Ved post efterspørges faktura-/bonkopi.", "en": "An invoice/receipt copy is requested for posting." }, "sources": [ { "url": "https://www.harald-nyborg.dk/kundeservice-og-faq", "section": "Customer-service response estimate and complaint-form instruction", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.harald-nyborg.dk/handelsbetingelser", "section": "Consumer section: Reklamationsret ved fejl og mangler", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Foto/video nævnes ikke i det læste forbrugerafsnit.", "en": "Photos/video are not mentioned in the checked consumer section." }, "sources": [ { "url": "https://www.harald-nyborg.dk/kundeservice-og-faq", "section": "Customer-service response estimate and complaint-form instruction", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.harald-nyborg.dk/handelsbetingelser", "section": "Consumer section: Reklamationsret ved fejl og mangler", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Ved post efterspørges fejlbeskrivelse.", "en": "A fault description is requested for posting." }, "sources": [ { "url": "https://www.harald-nyborg.dk/kundeservice-og-faq", "section": "Customer-service response estimate and complaint-form instruction", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.harald-nyborg.dk/handelsbetingelser", "section": "Consumer section: Reklamationsret ved fejl og mangler", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "form_route_stated" ], "summary": { "da": "Generel kundeservice: så vidt muligt 1–2 hverdage. FAQ angiver oprettelse via formular.", "en": "General customer service: where possible 1–2 working days. FAQ says complaints are created using its form." }, "sources": [ { "url": "https://www.harald-nyborg.dk/kundeservice-og-faq", "section": "Customer-service response estimate and complaint-form instruction", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.harald-nyborg.dk/handelsbetingelser", "section": "Consumer section: Reklamationsret ved fejl og mangler", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "general_contact_response", "summary": { "da": "Generel kundeservice: så vidt muligt 1–2 hverdage. FAQ angiver oprettelse via formular.", "en": "General customer service: where possible 1–2 working days. FAQ says complaints are created using its form." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.harald-nyborg.dk/kundeservice-og-faq", "section": "Customer-service response estimate and complaint-form instruction", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.harald-nyborg.dk/handelsbetingelser", "section": "Consumer section: Reklamationsret ved fejl og mangler", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 19, "name": "jem & fix", "includedInFullTextCounts": true, "scope": { "da": "Siden skelner butikskøb, onlinekøb og transportskade.", "en": "The page distinguishes store, online and transport-damage complaints." }, "coding": { "purchaseDocumentation": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Online: ordrenummer. I butik: kvittering/faktura.", "en": "Online: order number. At a store: receipt/invoice." }, "sources": [ { "url": "https://www.jemogfix.dk/kundeservice/reklamation-og-returnering/", "section": "Separate store/online complaint sections, excluding change-of-mind returns", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Online: foto efterspørges. Via formular ved butikskøb: foto anbefales.", "en": "Online: a photo is requested. Store purchases via form: photos are recommended." }, "sources": [ { "url": "https://www.jemogfix.dk/kundeservice/reklamation-og-returnering/", "section": "Separate store/online complaint sections, excluding change-of-mind returns", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Online: fejlbeskrivelse efterspørges.", "en": "Online: a fault description is requested." }, "sources": [ { "url": "https://www.jemogfix.dk/kundeservice/reklamation-og-returnering/", "section": "Separate store/online complaint sections, excluding change-of-mind returns", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "purchase_channel_specific" ], "summary": { "da": "Intet tal. Den læste side skelner onlinekøb og butikskøb.", "en": "No numerical time. The checked page distinguishes online and store purchases." }, "sources": [ { "url": "https://www.jemogfix.dk/kundeservice/reklamation-og-returnering/", "section": "Separate store/online complaint sections, excluding change-of-mind returns", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "not_quantified", "summary": { "da": "Intet tal. Den læste side skelner onlinekøb og butikskøb.", "en": "No numerical time. The checked page distinguishes online and store purchases." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.jemogfix.dk/kundeservice/reklamation-og-returnering/", "section": "Separate store/online complaint sections, excluding change-of-mind returns", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, { "retailerId": 20, "name": "BAUHAUS", "includedInFullTextCounts": true, "scope": { "da": "Særskilte spor til webshop og varehus/Click & Collect; almindelige returregler er udeladt.", "en": "Separate online and store/Click & Collect routes; ordinary-return rules excluded." }, "coding": { "purchaseDocumentation": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Ordrenummer ved oprettelse; købsfakturakopi ved varehushenvendelse.", "en": "Order number for case creation; invoice copy for store contact." }, "sources": [ { "url": "https://www.bauhaus.dk/returns-and-reclamations/index/index/", "section": "Complaint entry points; excludes return/change-of-mind photo section", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.bauhaus.dk/kundecenter/handels-og-leveringsbetingelser", "section": "Sections 6.1–6.2", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.bauhaus.dk/kundecenter", "section": "General email-response statement", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "photosOrVideo": { "code": "not_observed_in_checked_sections", "label": { "da": "Ikke omtalt i de læste afsnit", "en": "Not mentioned in the checked sections" }, "summary": { "da": "Fotoønsket under almindelig returnering tælles ikke som reklamationskrav.", "en": "Photo requests for change-of-mind returns are not counted as complaint requirements." }, "sources": [ { "url": "https://www.bauhaus.dk/returns-and-reclamations/index/index/", "section": "Complaint entry points; excludes return/change-of-mind photo section", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.bauhaus.dk/kundecenter/handels-og-leveringsbetingelser", "section": "Sections 6.1–6.2", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.bauhaus.dk/kundecenter", "section": "General email-response statement", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "writtenFaultDescription": { "code": "requested_by_page", "label": { "da": "Butikken efterspørger det", "en": "Requested by the shop" }, "summary": { "da": "Ved indsendelse efterspørges detaljeret problembeskrivelse.", "en": "A detailed problem description is requested when posting." }, "sources": [ { "url": "https://www.bauhaus.dk/returns-and-reclamations/index/index/", "section": "Complaint entry points; excludes return/change-of-mind photo section", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.bauhaus.dk/kundecenter/handels-og-leveringsbetingelser", "section": "Sections 6.1–6.2", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.bauhaus.dk/kundecenter", "section": "General email-response statement", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } }, "channelConditions": { "codes": [ "purchase_channel_specific" ], "summary": { "da": "Generel e-mailangivelse: inden for 24 timer. Separate webshop-/varehusindgange.", "en": "General email response statement: within 24 hours. Separate online/store entry points." }, "sources": [ { "url": "https://www.bauhaus.dk/returns-and-reclamations/index/index/", "section": "Complaint entry points; excludes return/change-of-mind photo section", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.bauhaus.dk/kundecenter/handels-og-leveringsbetingelser", "section": "Sections 6.1–6.2", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.bauhaus.dk/kundecenter", "section": "General email-response statement", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] }, "timing": { "code": "general_contact_response", "summary": { "da": "Generel e-mailangivelse: inden for 24 timer. Separate webshop-/varehusindgange.", "en": "General email response statement: within 24 hours. Separate online/store entry points." }, "actualPerformanceMeasured": false, "sources": [ { "url": "https://www.bauhaus.dk/returns-and-reclamations/index/index/", "section": "Complaint entry points; excludes return/change-of-mind photo section", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.bauhaus.dk/kundecenter/handels-og-leveringsbetingelser", "section": "Sections 6.1–6.2", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" }, { "url": "https://www.bauhaus.dk/kundecenter", "section": "General email-response statement", "readDate": "2026-10-30", "checkedAt": "2026-10-30T18:08:42Z", "checkedAtMeaning": "bounded recheck completion, UTC" } ] } } ] }