Ask for an update on the complaint you already sent. Refer to its date and ask about the next step. You do not need to start the whole explanation again.
Create a free follow-up in DanishThree things before you write again
- Find your last message. Check its date, recipient and any reference. If you only called, briefly describe what that contact concerned.
- Read any automatic reply. Did the shop give an expected response time or ask for specific information?
- Ask a clear question. Request an update and an expected reply date. Keep the follow-up with your first complaint.
Refunded assembles your details into a free Danish draft. You check the text, attach your evidence and send it yourself.
A follow-up does not decide the dispute
Silence does not automatically entitle you to a refund. Your options depend on the fault and the circumstances. The free letter suggests requesting a reply within seven days. You can change that request; it is not a statutory reply deadline.
If the shop remains passive, you can investigate an appropriate complaint body. Eligibility and fees depend on that body's conditions.
Source: Forbrug.dk on the complaint process (Danish).
Check the free alternatives too
For eligible purchases through certified webshops, e-mærket offers free assistance. Tænk also offers information and email advice for non-members.
Has the shop now replied? Read about a rejected complaint. For the rules, see the Danish Sale of Goods Act guide.
General information, not an assessment of your individual case. Sources checked 19 October 2026.