Read the rejection alongside your facts. Ask for an explanation if the reasoning is unclear. If the shop has not addressed relevant information, you can bring it together in a reply.
Create a free reply in DanishWhat does the shop actually say?
- Keep the rejection. Note its date. Does the shop need more information, or does it dispute that the fault is covered?
- Identify the disagreement. Is it about the purchase, the defect or your requested remedy? Address that point.
- Check your facts. Use only dates, evidence and descriptions you can stand behind. Explain what you are unsure about too.
Make your request clear
Refunded's free letter brings together the rejection, your own facts and a request for reconsideration or an explanation. You check the draft and send it yourself with relevant evidence.
A new letter does not establish that the rejection is wrong or guarantee a particular outcome. A refund is not always available. Read about the available remedies.
Source: Forbrug.dk on contacting the seller and handling a rejection (Danish).
When more letters do not help
If you still disagree after contacting the shop, investigate the appropriate complaint route. Check eligibility and any fees with the body before proceeding.
See the public guide to the complaint process (Danish).
For eligible purchases, e-mærket offers free assistance. You can also check Tænk's free advice options. Still waiting for a substantive reply? Use the guide to a shop not replying.
General information, not an assessment of your individual case. Sources checked 19 October 2026.