A gift problem?
Find your next step.

01 · Faulty goods

Is the gift faulty?

You generally have two years from delivery to complain about defects for which the seller is responsible. Ordinary wear or damage caused by misuse is not automatically covered. Contact the seller promptly after discovering the fault.

1. Find proof of purchase.
2. Describe the fault and keep relevant photos.
3. Write to the seller and keep the message.

Refunded creates a draft. You review and send it yourself. Paid sending is not yet available. Reklamationsret.dk and Refunded.dk have the same owner.

Use the checklist · Explore possible remedies

Already written to the shop and stuck after no reply or a rejection? We are looking for up to five participants for a free walkthrough of the letter tool. See how the walkthrough works.

Rules: Forbrug.dk on faulty goods.

02 · Bought in a physical shop

Nothing broken. Just not right.

Exchanges and returns depend on what the shop offered at purchase. Check its deadline, required purchase record and conditions for the item. An exchange policy does not itself promise a cash refund.

Lost the receipt? Find other purchase records.

03 · Bought online

Check the deadline before Christmas.

For online purchases in Denmark or another EU country, the buyer generally has 14 days from receipt to notify cancellation. Exceptions apply. Some retailers offer a longer Christmas period; keep the terms that applied at purchase.

After timely notification, there are normally a further 14 days to send the goods back.