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Practical guide · Proof of purchase

Lost your receipt?
Start here.

You may be able to complain about faulty goods without the paper receipt. Look for another way to document the purchase.

Updated Consumer goods bought from businesses in Denmark
Light-coloured everyday shoes on a wooden table
The short answer

You need to establish that you bought the goods from this seller. A legible photo or digital receipt copy can document the purchase. A payment alone does not always identify the item.

Find proof of purchase

Sources, in Danish: Forbrug.dk on receipts and other evidence and lost receipts.

Look in three places

  1. Email and your shop account. Search the seller, item, “receipt”, “kvittering” and “ordre”. Check what the document actually establishes.
  2. Photos and saved files. You may have a receipt photo, invoice or digital receipt.
  3. Payment history. Find the date, amount and recipient to help the seller look for a copy.

These are practical search suggestions. They do not guarantee that a particular document will be sufficient.

What can your evidence show?

A receipt photo or digital copy
A legible digital copy is as good as the original for documenting the purchase.
A bank statement, card slip or mobile-payment record
A combined payment does not show each item's price. Payment evidence alone may therefore be insufficient.

Source, in Danish: Forbrug.dk on proof of purchase.

Example: Two items, one payment

You buy a kettle and a lamp together. Your statement shows one total, without the kettle's price. Ask whether the shop can find a receipt copy using the date and total amount.

This is a hypothetical evidence example, not a decision on an individual complaint. Finding the purchase is not guaranteed.

The purchase and the fault are separate questions

Purchase evidence concerns the transaction. Also describe the problem and keep relevant photos or a short video.

The first-year presumption concerns the defect's origin. It does not replace proof of purchase or mean every type of damage is covered.

Source, in Danish: Forbrug.dk on the burden of proof. Read our short explanation.

Ask the shop to help locate the purchase

Give specific details and ask for what is missing. The shop may be able to help; success is not guaranteed.

Open a short message to adapt

SUGGESTED MESSAGE

Hello [shop]

I wish to complain about [item and problem], but cannot find my receipt.
I believe I bought it on [date] for [amount].
I have [describe your document].

Could you help locate the purchase and, if available, a receipt copy?
Please tell me which information you need.

Kind regards
[name]

Ask which evidence is missing

Keep the seller's reasons. If you still disagree, the next complaint route depends on the circumstances and the appropriate body. If the purchase cannot be established, you may be unable to exercise statutory rights against that seller.

Read, in Danish: Forbrug.dk on lost receipts and Nævnenes Hus on escalation.

Keep your next steps together with the checklist →

General information about consumer goods bought from businesses in Denmark, not an assessment of your individual case. Sources checked 17 October 2026.