Your first complaint letter.
Watch the next steps.
From purchase facts to a letter you send yourself. Watch the example, pause the video and take one step at a time.
A silent illustrated guide with Danish on-screen text and Danish and English captions. We show a made-up purchase, genuine interface excerpts and a letter produced by the tool’s actual letter function. This is assembled from images, not a continuous screen recording or a customer story. The letter template is Danish; your own descriptions are not translated.
Every step in writing
You can follow the full guide without watching the video. The times show where each step appears in the video.
0:00–0:08
Start with the purchase
Open the free tool at refunded.dk/eu/start. This illustrated guide uses made-up headphones and a made-up shop. You review and send the letter yourself.
0:08–0:16
Find the purchase facts
Enter the item, shop and purchase date: 1 September 2026 in this example. An order or receipt number is optional. Other proof of purchase may be relevant if the receipt is missing.
0:16–0:25
Describe the actual fault
Enter when you noticed the fault and what you observed. Here, sound cuts out on the left after charging and testing with two phones. Do not guess the technical cause.
0:25–0:33
Choose what to request
Choose what to ask the shop for. This example requests a repair. Your choice is a request, not a guarantee of that remedy or a successful claim.
0:33–0:42
Review the purchase and dates
Review the Danish letter: subject, shop and purchase date. Go back to correct facts. The template stays Danish in the English interface; your own descriptions are not translated.
0:42–0:51
Review the fault and request
Check the fault description and remedy request. The letter asks for next steps and, if possible, a reply within seven calendar days. This is a requested reply time, not a legal deadline.
0:51–1:00
Copy or download, then send
Choose Copy letter or Download .txt. Paste into your own email, replace Your name and attach relevant evidence. Check the shop’s contact route. Refunded does not send the letter.
1:00–1:08
Keep your correspondence
Keep the sent email, date, evidence and shop replies privately. A downloaded letter does not prove sending or receipt. An automatic acknowledgement does not mean the complaint is resolved.
1:08–1:16
Save and reopen the draft
Choose Save draft on my device and keep the file private. Next time, choose Open saved draft and select that file. Refunded does not automatically store your purchase facts.
1:16–1:24
Plan the next step
Choose your own follow-up date; you can download a calendar file and set a reminder in your calendar. Choose the relevant route for silence, rejection or delayed repair. Refunded sends no email.
Read the complete made-up example letter in Danish
The letter below uses the same function as the free tool. This is general help, not an assessment of a real case. Your own letter must use your correct facts.
Reklamation – et par hovedtelefoner
Hej Eksempelbutikken,
Jeg skriver for at reklamere over et par hovedtelefoner, som jeg købte hos jer den 1. september 2026.
Jeg opdagede problemet den 20. september 2026:
Lyden forsvinder i venstre side, selv om hovedtelefonerne er opladet og prøvet med to forskellige telefoner.
Jeg ønsker reparation.
Vil I bekræfte modtagelsen og skrive, hvad næste skridt er? Jeg vil sætte pris på et svar inden for syv kalenderdage, hvis det er muligt.
Venlig hilsen
[Dit navn]Before you continue
Refunded builds a letter from the facts you enter. You review it, add your name and relevant evidence and send it yourself. A saved draft is a private file on your device; Refunded does not automatically store it.
Find the shop’s own complaint route · If the receipt is missing · Watch the three short illustrated guides
Need the rules behind your next step? Read the Sale of Goods Act guide. Reklamationsret.dk and Refunded.dk have the same owner. Paid sending is not yet available.
Published . Interface excerpts were checked on 26–29 October 2026.